B1A2 → B1Free
French for Customer Service
Welcome, help, handle a complaint, the phone and the checkout.
For jobs in shops, restaurants and call centres. Learn the professional phrases to welcome a customer and offer your help, to listen, apologise and solve a complaint, and to answer the phone and run a checkout in French, with the words to avoid and the Canadian vocabulary (débit, argent comptant).
Lessons
- 1
Welcoming a customer
Greet, offer your help, ask what the customer needs and give simple information.
- 2
Handling a request and a complaint
Listen, apologise, propose a solution: the three moves that calm an unhappy customer.
- 3
On the phone and at the checkout
Answer the phone for a business, put a caller on hold, and run a checkout in French.
Final assessment
Ten questions drawn from the whole course. Score 70% or more to earn your certificate.
What you will be able to do
- 01Welcome and guide a customer
- 02Handle a complaint calmly
- 03Answer the phone professionally
- 04Handle payment at the checkout
Other courses in this path
- B1
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