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A2 → B1 Lesson 3 of 3 · French on the Phone

Voicemails and automated menus

Understand an automated menu and the voicemails you receive, then leave a clear message yourself.

13 min · 10 activities

In this lesson you will

  • Choose the right option in an automated menu
  • Catch the key information of a voicemail
  • Leave a structured message
QuizSentence builderMatchingSpeaking

Lesson summary

The key points to remember, for revision.

  • 1Automated menus: faites le / appuyez sur le 1, le carré (#), l’étoile (*), restez en ligne.
  • 2In a voicemail, catch: who, why, what to do, the number.
  • 3Your message: name, reason (au sujet de), request, number twice, thanks.
  • 4Québec: présentement (now), un lift (a ride), le cellulaire (mobile).

Key vocabulary

un serveur vocalan automated phone menu
la facturationbilling
raccrocherto hang up
un empêchementa last-minute problem
déplacerto move, reschedule