Lesson summary
The key points to remember, for revision.
- 1Part 1: guided interview (2–3 min). Part 2: role-play with a problem (3–4 min). Part 3: point of view from a document (5–7 min, 10 min prep).
- 2In the role-play: explain, negotiate politely, propose a solution.
- 3Document presentation: introduce → problem → opinion + 2 arguments → conclusion.
Key vocabulary
| le ticket de caisse | receipt |
| être remboursé | to get a refund |
| sous garantie | under warranty |
| la problématique | the central question |